Shipping Information:

1. Standard Shipping by UPS Ground to Continental U.S. shipping address is free of charge for the order of U$300.00 or more. The UPS Ground shipping charge to Continental U.S. address for the order of U$299.99 or less will be U$10.00 flat rate. We may choose other common carrier with the closest equivalence depending on the designer manufacturer or other situation. It takes 7-18 working days or more (excluding Sundays, Saturdays and holidays) for us to get the merchandise to you depending on where the dress is in stock whether in our warehouse (7-9 working days or more) OR in designer's warehouse (14-18 working days or more).

2. You may upgrade your shipping option as follows. (Continental U.S. address)

UPS Next Day Air: +U$100.00 (around 3-4 days shorter than the delivery time of standard shipping.)
UPS 2nd Day Air: +U$60.00 (around 2-3 days shorter than the delivery time of standard shipping.)
UPS 3 Day Select: +U$35.00 (around 1-2 days shorter than the delivery time of standard shipping.)

3. Hawaii, Alaska: U$50.00 by USPS Express Mail (Same delivery time as Standard Shipping at 1.)
American Samoa, Canal Zone, Guam, Mariana Islands, Puerto Rico, U.S. Virgin Islands: U$70.00 by USPS Express Mail (Same delivery time as Standard Shipping at 1.)

4. International Shipping outside of U.S.: U$70.00 (U$50.00 for Canada) by USPS Express Mail International(Same delivery time at 1.)

USPS Global Express Guaranteed(GXG) Service: 2-4 days lead time from our Anaheim warehouse. It's only practical when you purchase an item in-stock at our Anaheim warehouse and need it urgently regardless of shipping cost ranging from U$110.00 to U$400.00 or more depending on destination country. Items in stock at our Anaheim warehouse are in side menu "In Stock Dresses" or "Dresses on Sale".

Customer should be responsible for any taxes or customs duties which may be assessed at destination country.

5. Wear Date, Days needed for alteration, Dress Availability and Shipping Options have to be considered altogether at the same time. If the item you ordered is not in-stock either at our Anaheim warehouse or at designer's warehouse, it will be automatically considered as a pre-order for production which needs more lead time for production and sailing in. We take all these times needed into account and make sure whether we may deliver your order timely or not. But don't worry. In many cases, designers keep bringing some colors and sizes in by their own speculation. Estimated delivery information is also provided at "Product Description" on every product page. After you check out and authorize to charge to your credit card for your purchase, we will review these factors and send you an e-mail to confirm your order. We may suggest to upgrade the shipping and/or other possible options or cancel the order by returning the money you paid to your account. For more information, please refer to "How to Order".

6. Signature will be required on all shipping packages delivered to you. Proper arrrangement has to be made if you expect no one is available at your shipping address on around estimated arrival time.

Refund, Returns and Cancellation Policies:

ALL SALES ARE FINAL. Due to the nature of the product and time sensitivity, TomsBridal.info DO NOT offer returns, refunds, exchanges or cancellations.

Frequently Asked Questions:

1. HOW TO MEASURE

Make sure your measuring tape is accurate. Always have someone else to take your measure while you are standing naturally straight and relaxed with your heels together. Bust, Waist, Hip measurements are your body measurements after wearing bra and foundations (inside the dress). H/H(Hollow to Hem) measurement is the one measured naturally following outside of the dress. But it's usually recommended to have a professional at formalwear stores to take your measurements with a nominal charge. It's really worth to do!

Bust: The fullest part of your bust and back around

Waist: Natural Waistline around (generally the narrowest line around)

Hips: The fullest part of your hips around

H/H(Hollow to Hem): From the hollow of your neck to the bottom of the finished hemline by naturally following the curves of your body and ourside of the dress when (or supposing) you wear the dress, shoes and all undergarments including the petticoat. Because most likely you don't wear the actual dress you are buying, you have to use your imagination to figure it out. If you are not sure and feel uncomfortable on this H/H measurement, just choose the length long enough to be altered from. In most cases, this will be a just regular length if the designer offers shorter length options. If you have to choose extra lenth option, let us also know your height at "Comments" section of the chechout page.



2. HOW TO DECIDE THE SIZE

Make sure that you study the designer's size chart (all the measurements are in inches) carefully not to get the dress too small. If your measurement falls in between the sizes, it's usually wise to decide the larger size and have it altered by your own seamstress according to your specific body measurements. Formal gowns DO need some alterations mostly. Measuring and deciding the size of your dress is at your own risk and responsibility. Please keep in mind that designer's size charts are not always perfect and there are some variations in actual production. Carefully read and follow the measuring guideline on "HOW TO MEASURE" section. Please use this guideline only for deciding the proper size and choosing an option offered on this site. We don't offer custom measurements anywhere on this site.



To be added more soon.